However if you’ve just reset or updated your account password, it may be in a transitory state where the encryption passphrase has not yet been updated to match the new account password. Try syncing a device that isn’t asking for the passphraseįor most people the encryption passphrase is the same as the account password. There’s no harm in guessing! There’s no limit to the number of times you can enter an incorrect passphrase, so try any other prior passwords you might have used. You don’t know/can’t guess the existing passphrase.You have no local OmniFocus data on any device.You have only lost access to your data if all of the following are true: Now that you better understand what these prompts are asking for, let’s walk through some methods for recovering the passphrase. Resetting your account password or deleting the app can make it more difficult or impossible to regain access to your data. Whether the encryption passphrase is the same as the Omni Account password or not, the only way to change your encryption passphrase is through a copy of OmniFocus that’s already syncing with the server. You can also choose a separate encryption passphrase to increase the security of your database. By default, the encryption passphrase for OmniFocus data stored on Omni Sync Server matches that account password. When you originally created an Omni Account, you specified an account name and account password. Account Password - your login credentials for signing in to the sync server, either in an app or your account management page.Encryption Passphrase - the key used to encrypt and decrypt your OmniFocus database while in transit and at rest on the server.There are two key terms to understand while reading this help document: (For a general overview of OmniFocus encryption, see our OmniFocus encryption FAQ.) Your data is protected using an encryption passphrase that only you know, and is never shared with The Omni Group. Your OmniFocus database is encrypted to protect your confidential information from unauthorized access as it makes its way to and from the server. Right now, your account contains an encrypted OmniFocus database that cannot be accessed by resetting your Omni Account password. Replace the server database with a good local database.Try syncing a device that isn’t asking for the passphrase.
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